Important Information about COVID-19

Dear CanyonVet Clients,

 As many of you are aware, the COVID-19 situation is changing every day.  We promise to do our best to keep ourselves informed of the latest information and recommendations of our state and local governments and professional veterinary associations to keep our clients, staff, and pets safe while also providing essential healthcare to your pets.

The following additional changes will go in effect on Monday, March 23rd:

Curbside check in will be required of all clients at the time of your arrival to our hospitals regardless of visit reason.  To best promote social distancing, no clients will be allowed into our buildings.  Appointments for pets to be euthanized are the only possible exception and these will be considered on a case by case basis.  If a procedure or exam is needed, our staff will escort your pet from your car, into our building, and back to your car once services are performed. Please call the location upon arrival to receive instructions.  Payment will be done over the phone to limit exposure from exchanging credit cards, etc.

Canyon Lake:  (830) 964-3551 email: canyonlake@canyonvet.com

New Braunfels: (830) 632-6075 email: newbraunfels@canyonvet.com

Spring Branch:  (830) 885-5443 email: springbranch@canyonvet.com

Current options to keep in mind:

Telemedicine (email, phone) Option:  If your pet has been examined by one of our veterinarians within the last 12 months, we are allowed by law to examine the pet via pictures and videos sent electronically.  Medications can be mailed to you or picked up via curbside.  Not all illnesses and injuries can be properly diagnosed in this manner and you may be asked to bring your pet to the hospital.  Normal exam charges apply to telemedicine options and payment will be done over the phone.  Please call or email your preferred location to request this option.

 Prescription Refills by Mail:  Along with curbside pickup of refills, we are also offering to mail prescriptions for an additional $5 shipping fee.  Large items and food cannot be shipped and would need to be picked up curbside.

 Our Online Pharmacyvisit the website.

Once you select your location, select Online Pharmacy from the main menu to shop almost all of your pet’s medications.  Unlike other internet pharmacies, products purchased from our online pharmacy ship directly from the distributor to you which means you can trust the medication has not been tampered with or stored at incorrect temperatures.

We want to thank all of our clients who have been so supportive of the temporary changes we have made.  Our hope is that changes made by CanyonVet and other businesses to promote social distancing will mean better safety for everyone and a shorter time until the COVID-19 pandemic is over in our community.

Download the TVMA PDF file with more information about HOW TO PROTECT YOURSELF AND YOUR PETS FROM COVID-19.

Sincerely,
The CanyonVet Team

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